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GotoBus > Support > What should I do if I have not received my e-tickets?

As soon as you see “Your order has been paid and completed”, that means your purchase is successful. You should check your email from digital@gotobus.com. If you can not find ticket in your inbox, you can check your Spam or Junk folder as our e-ticket may be blocked by the filter. If you still do not receive your ticket after your purchase, please visit  eTicket Re-Delivery Help. We suggest you create an account in order to manage your tickets directly. Click here to sign up.

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