GotoBus > Support > What should I do if I have not received my e-tickets?

As soon as you see “Your order has been paid and completed”, that means your purchase is successful. You should check your email from If you can not find ticket in your inbox, you can check your Spam or Junk folder as our e-ticket may be blocked by the filter. If you still do not receive your ticket after your purchase, please visit  eTicket Re-Delivery Help. We suggest you create an account in order to manage your tickets directly. Click here to sign up.

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