GotoBus > Support > If I miss my bus, can I get a refund or use it for the next bus?

Bus carriers will only accept a ticket for the date and time stated on it. After the travel date and time, the ticket will be invalid and it cannot be rescheduled or used at a later time.

All tickets are non-refundable.

Rescheduling is only allowed based on the “Self-Rescheduling Policy” on the e-ticket. For example, on the e-ticket, you can see when the latest time allowed to reschedule your ticket is: 

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