GotoBus > Support > General FAQs

Video – How to reclaim a guest ticket

Video – How to book a ticket online

1. Select “one way” or “roundtrip”

2. Select Departure City: (where you start)

3. Select Arrival

4. Departure Date: Return Date (for roundtrip only)

5. Click "Search"

6. Add to Cart 

Please view the video if you would like to see the booking detail step by step:


Video – How to reschedule your ticket online

Is breakfast included in my hotel reservation?

Whether or not breakfast is included depends on the individual hotel. You may check hotel page directly if needed.
For hotels that do serve meals, breakfast times will vary, but the front-desk staff will let you know when serving time starts and ends. If your room reservation does not include breakfast, there may be a restaurant in or near the hotel.

My credit card was declined, but it still got charged!

If the transaction has been denied for any reason, your credit card or debit card will not be charged by GotoBus/TakeTours. However, your bank (not our bank or our credit card processor) may have set funds aside during the authorization request. Banks will release these funds between three and 30 business days after the transaction or upon use of your credit card or debit card.

We offer our sincerest apologies for this inconvenience, but there is absolutely nothing Gotobus can do to prevent it. Customers who feel their funds are being held too long should contact the bank that issued their card. This phone number is generally located on the back of the card.

See Also: I received an AVS mismatch. What does it mean?

Can I book my ticket over the telephone?

For bus services, we only accept online booking.

For tour services, you may book your tickets over the phone. However, we encourage you to create an account and book directly online so that you can manage your account and receive benefits from our loyalty program.