GotoBus > Support > Bus FAQs

What should I do if I miss my bus?

If you miss your bus, you will need to purchase a new ticket for the same route. The expired ticket is invalid and could not be refunded.

Can I change my email address after booking?

Yes. Contact email can be changed. You can send us a request and our customer service representative will change for you.

Or if you only need to resend E-Ticket (same email as you put), you can self redeliver your E-Ticket online.

Can I change passengers name after booking?

Yes. Passenger’s name can be changed. You can send us a request and new E-Ticket will be sent back to you after the change is done. If in a emergency, please LiveChat online or give us a call.

Do you accept pre-paid credit cards or gift card?

Yes. However, you have to register the card first under your name to be able to make an online purchase. You can use the URL on the back of the card to find directions for the registration process.

My credit card was declined, but it still got charged!

If the transaction has been denied for any reason, your credit card or debit card will not be charged by GotoBus/TakeTours. However, your bank (not our bank or our credit card processor) may have set funds aside during the authorization request. Banks will release these funds between three and 30 business days after the transaction or upon use of your credit card or debit card.

We offer our sincerest apologies for this inconvenience, but there is absolutely nothing Gotobus can do to prevent it. Customers who feel their funds are being held too long should contact the bank that issued their card. This phone number is generally located on the back of the card.

Is GotoBus online payment method secure?

Yes. All transactions are done through IvyMedia, an IT specialist dedicated to e-payment service for more than 10 years.

Secure Sockets Layer (SSL): All requests related to credit card information and passwords (both login and execution passwords) on the website are transmitted and protected under SSL. The transmission is encrypted by Equifax. All information is transferred securely between your computer and the server; it cannot be intercepted by third parties.

Credit Card Numbers: We do NOT store customers’ credit card numbers in our server. As standard protocol, credit card numbers for pending transactions may be temporarily saved for no more than 7 days.

Passwords: Our security system is further guarded by two separate passwords, login and execution, for TakeTours registered users. Users should never share their ID/password with another person.

How do I shop on GotoBus?

Shopping online at GotoBus is easy. Browse through the categories that interest you or use the search box to go directly to a list of specific products.

Once you find what you want, click the “Add to Cart” button. This places your selected item into the shopping cart while you continue to browse. We will store all of your pending purchases, arranged by merchant, which you can access by clicking on the Shopping Cart link located in the top menu bar.

Why was my card rejected?

There are many potential reasons why your card was declined. It could be caused by entering the wrong card number or expiration date, or if you have insufficient credit or a daily transaction limit. You may have entered the billing information incorrectly, causing an AVS mismatch.

In this case, you may need to contact your bank or card issuer to verify the information you are entering.


How do I know my order is complete?

Your order is complete after clicking the Finish button. You will then see a message that says, “Your order is complete. Do not submit duplicate orders. A confirmation message will be emailed to you.” Our system generates at least one e-mail message to your inbox for every order placed.

You can also check to see whether you have any recent orders by clicking E-ticket Self Retrieval.

How do I use an international credit card?

Our credit card merchant accepts most international credit cards as long as the billing address entered matches the address on your bank record. If one of the required fields does not apply to your address, enter NA. If your country does not use zip codes, enter 00000.