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Frequently Asked Questions

If I am not able to travel, can I reschedule my bus ticket?

If I am not able to travel, can I reschedule my bus ticket?

If I am not able to travel, can I reschedule my bus ticket?
Tickets can only be rescheduled before the original travel time. Please note that some operators do not allow rescheduling bus ticket. You may refer to the bus terms and conditions …

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What promotions or discounts do you offer for bus tickets? 

What promotions or discounts do you offer for bus tickets? 

What promotions or discounts do you offer for bus tickets? 
In partnership with bus operators, GotoBus offers different types of discounts on bus tickets such as coupons, round-trip discounts, and loyalty programs to earn free tickets for frequent riders. To …

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How to find my lost on the bus?

How to find my lost on the bus?

How to find my lost on the bus?
GotoBus and bus carriers are not responsible for lost or misplaced baggage. But you can contact GotoBus or bus carriers to double check if driver find any lost baggage on the …

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Do you have discount for the child? What’s the child’s rate?

Do you have discount for the child? What’s the child’s rate?

Do you have discount for the child? What’s the child’s rate?
Some bus carriers offer discount for child; but not all bus carriers. You can check the child’s price on the detailed route. If there is no mentioned about child’s price, …

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Do you have wifi/power plug/AC/restroom on the bus?

Do you have wifi/power plug/AC/restroom on the bus?

Do you have wifi/power plug/AC/restroom on the bus?
Bus features can be checked when you search the bus routes online. Wi-fi service is offered by some of the carriers on the East Coast. Additional schedules may be added …

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What is Credit Card Verification (CCV) and what I need to do with it?

What is Credit Card Verification (CCV) and what I need to do with it?

What is Credit Card Verification (CCV) and what I need to do with it?
It is an online verification form requires customers to upload certain documents to verify valid purchases. If you receive the email requiring CCV, it means your booking is not complete …

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The driver left me in the half way, what should I do?

The driver left me in the half way, what should I do?

The driver left me in the half way, what should I do?
Unfortunately if you are left on the half way, please contact customer service for details. Driver will turn around to pick you up if he is just near by; or …

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If I’m late for my bus, can driver wait for me?

If I’m late for my bus, can driver wait for me?

If I’m late for my bus, can driver wait for me?
The bus will on schedule and will not wait for customers who are late for the bus.

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If I miss my bus, can I reschedule or get money back?

If I miss my bus, can I reschedule or get money back?

If I miss my bus, can I reschedule or get money back?
If you miss your bus, the ticket will be expired and invalid. It is non-refundable and could not be rescheduled. You will need to book a new ticket for your …

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What should I do if the bus is delayed?

What should I do if the bus is delayed?

What should I do if the bus is delayed?
Normally if the bus is delayed, bus operator will update the status online. You can first go to “Bus Tracking System” to check the bus status. Then you will see how …

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What should I do if I miss my bus?

What should I do if I miss my bus?

What should I do if I miss my bus?
If you miss your bus, you will need to purchase a new ticket for the same route. The expired ticket is invalid and could not be refunded.

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Can I change my email address after booking?

Can I change my email address after booking?

Can I change my email address after booking?
Yes. Contact email can be changed. You can send us a request and our customer service representative will change for you. Or if you only need to resend E-Ticket (same …

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Can I change passengers name after booking?

Can I change passengers name after booking?

Can I change passengers name after booking?
Yes. Passenger’s name can be changed. You can send us a request and new E-Ticket will be sent back to you after the change is done. If in a emergency, …

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Do you accept pre-paid credit cards or gift card?

Do you accept pre-paid credit cards or gift card?

Do you accept pre-paid credit cards or gift card?
Yes. However, you have to register the card first under your name to be able to make an online purchase. You can use the URL on the back of the …

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How do I shop on GotoBus?

How do I shop on GotoBus?

How do I shop on GotoBus?
Shopping online at GotoBus is easy. Browse through the categories that interest you or use the search box to go directly to a list of specific products. Once you find …

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I received an AVS mismatch. What does this mean?

I received an AVS mismatch. What does this mean?

I received an AVS mismatch. What does this mean?
If you received an AVS mismatch, it means that the address provided at checkout did not match the billing address of the cardholder. If you had an error with your …

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What should I do if I have not received my e-tickets?

What should I do if I have not received my e-tickets?

What should I do if I have not received my e-tickets?
As soon as you see “Your order has been paid and completed”, that means your purchase is successful. You should check your email from digital@gotobus.com. If you can not find …

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Am I allowed to bring a pet on the bus?

Am I allowed to bring a pet on the bus?

Am I allowed to bring a pet on the bus?
No. However, operators do allow trained service animals that help disabled customers perform necessary activities. Service animals must be properly harnessed, and should be under the direct control of the …

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What’s an open ticket?

What’s an open ticket?

What’s an open ticket?
When you would like to reschedule a ticket but don’t know your new travel dates, most bus carriers issue what is called an “open ticket”. Often, this is accompanied by …

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Guidelines for Unaccompanied Minors Traveling on a Bus

Guidelines for Unaccompanied Minors Traveling on a Bus

Guidelines for Unaccompanied Minors Traveling on a Bus
Any passenger under the age of 8 must be accompanied by a passenger of at least 18 years of age at all times. For minors (children between the ages of …

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What is the general bus policy?

What is the general bus policy?

What is the general bus policy?
For general information about the bus policies check this page. However, each bus operator has its own policy, and the exact rules and regulations will depend on the service provider with whom …

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Can I buy tickets for a friend?

Can I buy tickets for a friend?

Can I buy tickets for a friend?
Yes. Enter your friend’s name into the “customer name” field. You can still use your credit card to check out. If you also put your friend’s email into the corresponding …

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